Resort & Casino FAQs | Soboba Casino Resort

Question 1

Thermal Cameras

Accepted Answer

Points of entry will be limited to allow our security team to conduct non-invasive temperature checks utilizing handheld temperature scanners and thermal cameras. Anyone displaying a temperature over 100.4°F will be taken to a private area for a secondary temporal temperature screening. Any Team Members or guests confirmed to have a temperature over 100.4°F will not be allowed entry to the property and will be directed towards appropriate medical care.

Question 2

Social Distancing

Accepted Answer

Guests will be advised to practice physical distancing by standing at least six feet away from any guests that are not part of their party while standing in lines, using elevators or moving around the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Plexiglass shields will be installed at service counter areas throughout the casino, hotel, restaurants, pool, and back of house areas. Team members will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other team members whenever possible. Signs will be posted throughout the property reminding employees and patrons of proper hygiene. All resort outlets will comply with, or exceed, local or state mandated occupancy limits. Soboba Casino Resort intend to achieve compliance with this occupancy limitation through monitoring of the property’s door counting and slot accounting system, which provides real-time slot utilization at all times. This monitoring will be the responsibility of the General Manager of the property.

Question 3

Hand Sanitizer

Accepted Answer

Hand sanitizer dispensers, touchless whenever possible, will be placed at the key guest and Team Member entrances and highly frequented areas, such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, meeting and convention spaces, elevator landings, etc.

Question 4

Front of the House Signage

Accepted Answer

Health and hygiene reminders will be placed throughout the property, including signage about the proper way to wear, handle and dispose of masks, reminders to thoroughly wash your hands (minimum of 20 seconds), etc.

Question 5

Back of the House Signage

Accepted Answer

Signage will also be posted throughout Team Member areas as reminders of proper health and hygiene practices to protect themselves. Signage will include, the proper way to wear, handle and dispose of masks, the proper way to wear, handle and dispose of gloves (in positions deemed appropriate by medical experts), hand washing procedures, what to do if you need to cough or sneeze and many other key safety steps to take while at work.

Question 6

Team Member & Guest Health Concerns

Accepted Answer

Team members have been given clear directions on the best way to react quickly and suitably to all assumed instances of coronavirus contamination on property as per the local guidelines, and they will be prepared to offer full help to our guests tending to any well-being concerns. Colleagues are reminded to remain at home on the off chance that they don't feel well. Team members are additionally educated to contact a supervisor on the off chance that they notice a coworker or guest with respiratory symptoms (e.g. coughing, shortness of breath).

Question 7

Hand Washing

Accepted Answer

Proper and frequent handwashing with soap is vital to help combat the spread of virus. All team members will wash their hands regularly (for 20 seconds). For this purpose, “regularly” means, at a minimum, at the start of a shift, at each break and at several times during their shifts. Team members will receive proper hygiene training and that training will be reinforced on a regular basis. COVID-19. All team members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, internal maintenance, Hotel Operations and Security.

Question 8

Personal Protective Equipment (PPE)

Accepted Answer

Appropriate PPE will be provided to all team members based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be provided.

Question 9

Daily Pre-Shift & Timekeeping

Accepted Answer

Employee pre-shift meetings will be conducted virtually or in areas that allow for appropriate physical distancing between team members. Hand sanitizer will be available at each timeclock location and employees will be required to sanitize their hands after clocking in.

Question 10

Guest Arrival Valet, Taxi or Rideshare

Accepted Answer

Valet services will be suspended until further notice. Guests are to enter the resort through doors that are either propped open, automated or manually operated by a Team Member. Team Members will not open the doors of cars or taxis. Guests requesting bell service will be assisted with a freshly sanitized bell cart. Bell carts will be sanitized after each guest is assisted.

Question 11

Guest Arrival by Soboba Transportation

Accepted Answer

All shuttles and buses will have an additional Team Member that will be responsible for taking guest temperatures prior to boarding the vehicle. Guests will be required to wear face masks or proper face coverings prior to boarding buses and shuttles. Masks will not be provided at shuttle and bus pick up locations. No more than four (4) guests will be permitted per SUV, and no more than two (2) guests will be permitted per sedan. Guests will not be permitted to sit in the front passenger seat.

Question 12

Guest Elevators

Accepted Answer

A Team Member will be present to sanitize all button panels at regular intervals. Signage will be posted to explain current procedures. No more than four (4) guests will be permitted per elevator.

Question 13

Public Spaces and Communal Areas

Accepted Answer

The frequency of cleaning and disinfecting will also increase in high traffic back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, security scanning podiums, team member relations service desks and training classrooms.

Question 14

Casino Operations

Accepted Answer

Upon re-opening, our gaming floor will be smoke-free, but we will have designated smoking areas. A guest must be 21 and over to enter facility. To assist with physical distancing in each of our gaming areas, the number of seats available has been reduced. High-touch points are sanitized and cleaned on an increased schedule. Additional hand sanitizing stations are placed throughout the casino. Chips are sanitized in the chip tray when there is a break in the action. Cards will be dealt face up wherever possible to reduce the amount of direct contact.

Question 15

Golf Resort Operations

Accepted Answer

Guests are required to wear proper PPE and practice physical distancing while on property and course. Player Services will refrain from handling guest tees, markers, scorecards, pencils, and other small equipment. These items can be distributed to guests upon request. Rakes from bunkers, water dispensers, cooler stations, sand containers, shag bag and devices, and ball washing stations will be removed and temporarily unavailable. Golf inserts have been placed in the Ball Holes to avoid touching of the pin/pole. Maze Stone Grill and Beverage Cart service will be available for limited service offering to-go and pick up orders only. Maze Stone restaurant lounge area will be available for limited service.

Casino

Rewards & Promotions

Parking & Transportation

Hotel

Pool

Casino

WHERE IS SOBOBA CASINO RESORT?

DO YOU SELL GIFT CARDS?

IS THE CASINO NON-SMOKING?

WHERE TO WATCH SPORTS!

HOW OLD DO YOU HAVE TO BE TO GAMBLE AT SOBOBA?

ARE CHILDREN ALLOWED IN THE CASINO?

ARE PETS ALLOWED AT THE CASINO?

DOES SOBOBA CASINO RESORT PROVIDE WHEELCHAIRS?

Rewards & Promotions

DO YOU HAVE A REWARDS PROGRAM

HOW DO I EARN POINTS?

HOW DO I ENTER PROMOTIONS AT SOBOBA?

Parking & Transportation

DO YOU CHARGE FOR PARKING?

DOES SOBOBA HAVE RV PARKING?

DO YOU HAVE SHUTTLES IN THE PARKING LOT?

DO YOU HAVE ELECTRIC VEHICLE CHARGING STATIONS?

DO YOU HAVE BUSES/TRANSPORTATION TO THE CASINO?

Hotel

HOW DO I BOOK A HOTEL ROOM?

WHAT TIME ARE CHECK-IN AND CHECK-OUT?

ARE CHILDREN ALLOWED AT THE HOTEL?

IS THERE A SWIMMING POOL/FITNESS CENTER?

ARE PETS ALLOWED AT THE HOTEL?

Pool

DO YOU HAVE CABANAS FOR RENT?

CAN I USE THE POOL WITHOUT BEING A GUEST?

POOL HOURS AND CLOSURE DATES

POOL BAR HOURS